Position Overview:
Provide telephone training to new customers on TMx product. Provide on-site training to new customers on TMx, including some overnight travel. Prepares and updates training materials. Coordinates with customers prior to training to setup database information and other customer configuration requirements.
Essential Functions:
Training
Coordinate with other trainers, and sales and marketing to schedule training sessions with customers.
Manage schedule of training sessions, including coordinating the transfer of set-up and database information from the customer to determine that the customer is fully ready for the training session.
Coordinate the distribution of the training materials to the customer.
Plan all training sessions with appropriate training schedule and outlines.
Conduct telephone and on site training sessions within budgeted time frame.
Assist in the development of training materials.
Prepare follow up notes after each training session.
Communicate with Sales and Marketing, Technical Support and Programming regarding all technical problems or requests that arise during training.
Perform follow up courtesy calls to all customers following training.
Complete all necessary documents for invoicing to customers.
Work with customers following training on unique or difficult situations referred from the Hotline
Develop a working knowledge of Windows, data communications, general PC equipment knowledge.
Become a TMx product expert.
Consult with prospects and current customers to help increase efficiency within their organization by utilizing features and philosophies of TMx.
Other duties may be assigned.
Sales Support
Answer incoming prospective customer calls, providing sales, pricing and technical information.
Make outbound follow up calls to prospective customers as requested by Sales and Marketing.
Assist with reviewing, writing and responding to Requests for Information and Requests for Proposals.
Provide Product demonstrations to prospective customers.
Assist with order taking process, including completing order forms, assembly of software packages and training boxes to be sent to customers.
Represent TimeManagement at Trade Shows
Preferred Qualifications: