Software Support Specialist

Position Overview:

Provide technical support by phone and e-mail for the TMx labor management software suite and its hardware and software platforms. Work closely with development and QA team to perform quality assurance testing. After a six week training period, shift duties are based on a 24x7 support desk model with approximately 50% of shifts worked from home.

Responsibilities:

  • Troubleshoot Point-of-Sale, timeclock with biometrics and payroll interfaces
  • Use remote control software, e.g. Webex, VNC, to troubleshoot customer issues
  • Record detailed journals of all customer communication via call tracking software
  • Proactively update customer configuration documentation
  • Proactively expand internal knowledge base
  • Work in a team environment on complex issues
  • Work independently from home office

    • Requirements:

  • Strong written, verbal, and interpersonal communication skills in order to interact in a team environment
  • Exceptional organizational skills
  • A strong desire and ability to learn new technologies and support multiple systems
  • Good understanding of Windows operating systems
  • Ability to troubleshoot Windows networking
  • Familiarity with network infrastructure
  • Positive and professional customer service attitude
  • Ability to prioritize issues and work independently
  • Detail oriented
  • Ability to multitask
  • 2-year Associates degree / technical certification or 2+ years of equivalent experience

    • Benefits

  • Quarterly Bonuses
  • Reimbursement of home office phone line and internet access
  • Growth opportunities within organization
  • Great benefits: Medical, Dental, Flex Plan and 401k
  • Fun, casual work environment

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