System Engineer (SE)

Position Overview:

The SE is a member of the Marketing/Sales department with both pre-sales and post-sales duties. During the pre-sales phase, the SE will configure demo systems, provide technical insight to the sales team, and answer customer questions. During the implementation phase, the SE will be the primary technical resource on the project team, working with internal staff (Account Manager, Software Engineers, Customer Service, and QA, etc.) and external staff, including both the customer's project team and any third party vendors the customer's system interact with. This includes Point of Sale (POS), HR, Payroll, Data Warehouse and other systems.

Qualifications:

  • Deal with multiple projects simultaneously
  • Configure PC hardware and software
  • Provide technical information in pre-sales and post-sales meetings
  • Train customers to use the system
  • Provide 2nd level support to our customers during normal business hours
  • Use Windows OS (XP, 2000 Server, 2003 Server) and Windows applications
  • Use databases (primarily MS SQL 2000 or 2005) and be able to write simple SQL queries.
  • Configure applications by editing/creating XML files for specific customer configurations.
  • Write simple utility programs using Visual Basic, C# or C++ in a Windows and/or .NET environment
  • Demonstrate a solid understanding of TCP/IP networks at the level of a Cisco CCNA. Actual certification is not necessary.

    • The SE should possess excellent written and verbal communication skills, be focused on success, be able to effectively work with a variety of engineering and systems organizations, and be self-motivated

    Good time management and interpersonal skills are essential.

    POS background useful

    Restaurant or hospitality industry experience is helpful

    Travel on short notice is possible. Most trips will be of short duration (one or two days)

    Preferred Qualifications:

  • College Degree
  • Excellent presentation and communication skills.
  • Understands the business implications of decisions.
  • Demonstrates knowledge of market and competition. Aligns work with strategic goals.
  • Responds promptly to customer needs. Solicits customer feedback to improve service; Responds to requests for service and assistance. Meets commitments
  • Works with integrity and ethically; Upholds organizational values
  • Maintains confidentiality
  • Speaks clearly and persuasively in all situations. Listens and obtains clarification; responds well to questions.
  • Follows policies and procedures; Supports organization's goals and values
  • Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions

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